"The logical certificate key is abnormal" troubleshooting guide

Introduction

This guide is dedicated to the problem with the logical certificate key that arises at the SmartLogger.

Issue description

The error occurs in the subsection "NMS connection status" of the Communication parameters of the SmartLogger
Due to this issue, it is not possible to connect the SmartLogger to the FusionSolar PVMS.

Tools

You should use local interface of the SmartLogger via PC connection

Troubleshooting steps

Please unzip the attached file and follow the steps below according to the graph

Step 1:Go to the Settings -> Communication parameters -> Management System 

Step 2: Upload the files to the appropriate subsection

• Upload CA certificate file with ca_new.crt
• Upload local certificate file with client_new.crt
• Upload key file with client_new.key

Step 3: Click each Upload button

Step 4: Enable key password

Step 5: Set password "Changeme_123" and click "Submit"

Conclusion

With the uploading of the certificates please update SmartLogger with the latest software version.

Contact us

If you encounter any issues with your product, reach out to our support directly for assistance. You can find our contact information here.